Returns
The Buyer has a cooling off period of 14 days after the date on which the Goods are delivered to cancel the Contract and return the Goods and receive a full refund of the Purchase price. Any cancellation during the cooling off period must be given by written notice. The Buyer must return all unwanted Goods within 14 days of the date of written notification of cancellation, unless agreed in advance with us. To be eligible for a return, the Goods must be un-opened and in the same condition they were received and in the original packaging. Goods that have been opened by the Buyer will not be accepted for return under any circumstances. To be eligible for a refund or exchange the Goods must be sent with a Return Authorisation Number shown, which must be obtained from us prior to returning the Goods. Please do not send your Goods back to us until a Return Authorisation Number has been issued.
There are certain situations where no refunds will be granted: Any item not in its original condition or is damaged for reasons not due to our error; Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days.
Late or missing refunds
If you haven’t received a refund after seven days, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of the above and you still have not received your refund, please contact us at info@pigsmightfly.co.uk.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
Goods can only be exchanged if they are defective or damaged. If you need to exchange it for the same item, send an email to info@pigsmightfly.co.uk and we will provide an Exchange Reference Number; then send your item to: Pigs Might Fly South, Unit 10&11 Paxton Business Centre, Whittle Road, Salisbury, Wiltshire SP2 7YR. Please obtain proof of posting when returning your Goods.
Shipping returns
To return your product, you should send your product to: Pigs Might Fly South, Unit 10&11 Paxton Business Centre, Whittle Road, Salisbury, Wiltshire SP2 7YR.
You will be responsible for paying your own shipping costs for returning your item. Return shipping costs are non-refundable unless the item being returned is found to be defective, in which case the return shipping costs will be refunded.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you should consider using a trackable shipping service or purchasing shipping insurance.
Need help?
Contact us at info@pigsmightfly.co.uk for questions related to refunds and returns.
